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Contact American Collections Enterprise, Inc.

American Collections Enterprise, Inc.
P.O. Box 30096
Alexandria, VA 22310
Toll Free: (888) 729-2234
Tel: (703) 253-7000
Fax: (703) 313-9257
Monday through Friday - 8:00 AM to 6:00 PM ET

Options to Communicate

ACEI offers multiple communication channels to aid in answering questions and resolving accounts. Several channels use the ACEI Reference Number. Please call, or text us, if you need to obtain this reference number. We look forward to working with you.

  • Make a payment, using our online portalClick Here to PAY
  • Call us during normal business hours703-253-7000 or 888-729-2234
  • Send us a text message with keyword "OPTIONS"To 84636
  • *Message and data rates may apply.
  • Send us an emailcs@payacei.com
  • Discuss the account 24/7 with our Telephone Virtual Agent833-729-2234
  • Review the account 24/7 with our Customer Service Portal ***Click Here for the Portal
  • *** (English, Spanish, and several additional languages are available in the Customer Portal).
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