American Collections Enterprise, Inc.
P.O. Box 30096
Alexandria, VA 22310
Tel: (703) 253-7000
Fax: (703) 313-9257

Office Hours:
Monday through Friday - 8:00 AM to 6:00 PM EST


* When using this email address, your reference number is required to be visible on the subject line of your email in order for it to be processed.

Options to Communicate

ACEI offers multiple communication channels to aid in answering questions and resolving accounts. Several channels use the ACEI Reference Number. Please call, or text us, if you need to obtain this reference number. We look forward to working with you.

Make a payment, using our online portal Click Here to PAY
Call us during normal business hours 703-253-7000 or 888-729-2234
Send us a text message with keyword "OPTIONS" To 84636
*Message and data rates may apply.
Send us an email
Discuss the account 24/7 with our Telephone Virtual Agent 833-729-2234
Review the account 24/7 with our Customer Service Portal *** Click Here for ALEX
*** (English, Spanish, and several additional languages are available in the Customer Portal).

© American Collections Enterprise, Inc., 2018-2024, All Rights Reserved